Terms & Conditions

Orders
All prices shown are subject to VAT at the current rate. Prices and information given in catalogues, prospectuses and price lists shall not bind us in a formal manner.

Cancellation of a duly registered order may only be obtained with our agreement. No orders for special items may be cancelled under any circumstances.

Items shall be guaranteed against all manufacturing defects. This guarantee shall be limited to 3 months. After this period, replacement of parts acknowledged to be defective, the transport of the returned and replaced goods being at the customer’s expenses. A site visit and inspection by a Multiple Post Box qualified representative or member of staff is chargeable. Cost to be advised on request

Although designed to give the maximum safety, our locks do not afford absolute inviolability or individual exclusivity. In the event of accidental or intentional half-opening, picking with or without signs of door breaking, we can not under any circumstances be held responsible for the consequences.

When placing an order for bank of mailboxes, a copy of our quotation and drawings should be submitted. Orders will be manufactured as per the details on our quotes, and we will not be held responsible if details have not been checked by the customers when placing their orders.

Deliveries and Returns
Delivery times are given for information only and are complied with as far as possible ; no responsibility can be accepted for cases of delayed delivery. Delivery times quoted are in working days or weeks, and do not take into account factory shutdown or Holidays. Please consult us for details on these dates when placing an order.

All claims for errors, omissions, shortages or damages must be communicated within 3 working days of receipt of the goods at the place of destination specified on the order.


No orders for special items may be returned under any circumstances, unless agreed in writing.

All costs and repairs for any damages will be at the customers expense if notified after the 3 working day period.

Proof of Delivery requests must be notified to us in writing. PODs are available only for goods delivered within the last 3 months.

Royal Mail can only supply confirmation of delivery. Hard copy of signatures will have to be requested directly by customers at their own expense.

Carriage
All our orders are sent via carriers. Deliveries are guaranteed within 3 days on UK mainland. Carriage charges for Channels Islands, Isle of Man, Northern Ireland, Republic of Ireland and others countries are available on request.

Orders over £200 will be delivered carriage paid. For orders under £200, there will be a carriage charge of £15.00 for 2-3 days service. A next day service is available for £20.00 (England and Wales only).


Payment Conditions and Retention to Title

All goods shall be paid for in full by BACS, cheque or Credit Card prior to delivery, unless otherwise agreed in writing, All payments are to be net, without discount, unless otherwise agreed in writing. The goods made available shall count value of the month of availability. We reserve the right to charge interest on overdue payments.

Title to the goods shall not pass until full payment has been received. Until the title and property in the goods pass to the customer, we may at any time, without prior notice to the customer, repossess and sell the goods. For the purpose of exercising our rights, we, our employees or agents, accompanied by such vehicles or plant that the company may consider necessary, shall be entitled at any time, without prior notice to the customer, to free and unrestricted entry upon the customer’s premises, or such other locations where the goods may be located for repossession action.